Patient Satisfaction With The Emergency Department Services At Tertiary Care Centre, AIIMS Jodhpur Patient Satisfaction With The Emergency Department Services


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Published: Apr 12, 2024
Keywords:
Emergency Department, Triage, Quality Control, Quality Assurance, Patient Satisfaction
Section
Articles
Statistic

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Dr. Amita Swami
a:1:{s:5:"en_US";s:14:"AIIMS, JODHPUR";}
Dr. Nitesh kumar
NIMS University, Jaipur, Rajasthan

Abstract

Emergency department is receiving many patient s in a day, who present with different complaints ranging from simple complaints to the life threatning complications, patients presenting to the emergency are in great shock due acute change of their illness and expect a great service from hospital. there is always a gap between services  expected and delivered to  the patients, this study is to find out this gap and correct it. Measuring  patient satisfaction has become an integral part of hospital/clinic management strategies across the globe  Moreover, the quality assurance and accreditation process in most countries requires measuring the satisfaction of clients on a regular basis Moreover, patient satisfaction had been an important issue for health care managers and health care providers  Among factors influencing patient satisfaction, the relationship between health care providers and patients was reported to be the most influential  Meanwhile, expectation about the services, perceived adequacy of consultation duration, welcoming approach and perceived body signaling are considered as determinants of satisfaction.

Article Details


How to Cite
Swami, D. A., & Dr. Nitesh kumar. (2024). Patient Satisfaction With The Emergency Department Services At Tertiary Care Centre, AIIMS Jodhpur: Patient Satisfaction With The Emergency Department Services . The WOCSI Journal of Medical Science, 2(01 (January - March) 2024), 23–30. Retrieved from https://twjms.wocsi.org/index.php/1/article/view/37

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